Citadel Atelier does not hold mass-produced finished inventory. Your Museum Edition enters production after your order is confirmed. It is professionally printed, framed, finished and prepared for shipment specifically for your order.

Because each work is made to order, production time is separate from carrier transit time. Most orders move through production within several business days, although more complex or larger framed works may require additional time.

Citadel Atelier serves collectors in the United States, Canada, United Kingdom and Australia, with additional international destinations available where supported.

Fulfillment location, carrier and available delivery service can vary according to the artwork size, frame configuration and destination. Where possible, orders are routed through an appropriate production facility within our global network.

If your destination is not available during checkout, contact us at [email protected] before placing your order.

The following ranges are our standard estimated delivery windows. They include both production and transit time and are measured in business days.

Production begins once an order has been successfully received and approved for fulfillment. Our framed works require printing, framing, finishing, quality handling and protective packaging before dispatch.

Business days generally exclude weekends and public holidays. Delivery estimates begin from the date your order is confirmed and should not be interpreted as a guaranteed delivery deadline.

Available shipping methods and any applicable shipping charges are presented during checkout based on your destination and order.

Promotional or complimentary shipping may be offered from time to time. Any such offer will be displayed on the Citadel Atelier website or reflected during checkout when applicable.

When tracking is available for your shipment, tracking information will be provided after the order has been dispatched.

Tracking availability can vary by destination, product and delivery service. Some international services may provide limited tracking information while a shipment is moving between postal networks.

If you purchase more than one work, your order may occasionally arrive in separate shipments. This can occur when individual pieces require different production facilities, packaging requirements or fulfillment routes.

A partial delivery does not necessarily mean that another item in your order has been omitted.

Please review your delivery address carefully before completing your purchase. If you discover an error, contact us immediately at [email protected] with your order number and the correct address.

We will make a reasonable effort to update the address before fulfillment progresses, but changes cannot be guaranteed once an order has entered production or has been dispatched.

Citadel Atelier cannot be responsible for delays, failed deliveries or additional costs caused by an incorrect or incomplete address supplied at checkout.

We aim to produce orders within the destination region whenever practical. In some cases, however, an artwork may need to cross an international border in order to reach you.

International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, any duties, taxes or import charges assessed by local authorities or carriers are the responsibility of the recipient.

Customs processing is outside Citadel Atelier's direct control and may occasionally extend the estimated delivery window.

While we work with established production and delivery partners, circumstances outside our control can occasionally affect a shipment. These may include customs inspections, severe weather, carrier disruption, postal action, failed delivery attempts or other exceptional conditions.

If your order has passed its estimated delivery window, contact [email protected] with your order number. We will review the shipment and assist with the next appropriate step.

Every framed work is packaged with protection appropriate for transport. If your order nevertheless arrives damaged, contact us promptly so that we can investigate and resolve the matter.

Please retain the artwork and its packaging and include your order number, a brief description of the issue, and clear photographs showing the artwork, frame, packaging and any visible shipping damage.

Damage claims and other post-delivery matters are handled in accordance with our Returns & Refunds Policy.

A carrier may return or be unable to deliver an order because of an incorrect address, refused delivery, repeated unsuccessful delivery attempts or failure to complete required customs procedures.

If this occurs, contact us and we will review the available options. Additional production or shipping charges may apply where a new shipment is required because the delivery information supplied with the original order was incorrect or incomplete.

For assistance with an existing order, include your order number when contacting us. This allows us to locate the shipment and respond more efficiently.

Email: [email protected]