This Privacy Policy applies to information collected through the Citadel Atelier website, our online store, customer-care communications, marketing communications and related services.

By using our website or providing information to us, you acknowledge the practices described in this policy.

The information we collect depends on how you interact with Citadel Atelier. It may include:

• Name
• Email address
• Telephone number, when provided
• Billing and shipping address
• Order and transaction information
• Artwork, size and frame selections
• Customer-service correspondence
• Marketing preferences
• Device, browser and general technical information associated with use of our website
• Website interactions such as pages viewed, referral source and shopping activity

We may also receive information from service providers that assist us in operating our store, processing transactions, fulfilling orders, delivering communications and measuring website performance.

Payments are processed through third-party payment providers. Citadel Atelier does not need to store your complete payment-card number in order to operate the store.

Payment providers may collect and process information such as your card details, billing information, transaction identifiers and fraud prevention information in accordance with their own privacy and security practices.

We may receive limited transaction information necessary to confirm, administer, refund or otherwise manage your purchase.

We may use personal information to:

• Process and administer purchases
• Produce, fulfill and deliver artwork
• Send order confirmations and delivery information
• Respond to questions and customer-care requests
• Investigate damaged, lost or incorrect orders
• Maintain customer and order records
• Prevent fraud, abuse and unauthorized transactions
• Operate, maintain and improve our website
• Understand how visitors discover and use Citadel Atelier
• Measure the effectiveness of marketing and advertising
• Send collection releases, editorial updates and other marketing communications where permitted
• Comply with legal, tax, accounting and regulatory obligations
• Protect the rights, property and security of Citadel Atelier and others

Citadel Atelier works with professional production, framing, fulfillment and delivery partners to produce and deliver orders.

We provide these partners with the information reasonably necessary to fulfill your purchase. Depending on the order, this may include your name, delivery address, contact information, artwork configuration and order details.

These service providers process information for operational purposes associated with producing, packaging and delivering your order.

We use third-party providers to help operate Citadel Atelier. These may include providers of:

• Website and ecommerce infrastructure
• Customer relationship management
• Payment processing
• Fine-art production and framing
• Order fulfillment and shipping
• Email and customer communications
• Website analytics
• Advertising and marketing measurement
• Fraud prevention, security and technical services

These providers may process personal information as necessary to perform services for us or as otherwise permitted by applicable law.

We use analytics technologies to understand how people discover, navigate and interact with Citadel Atelier.

These technologies may collect information such as browser type, device type, approximate location derived from technical information, referring pages, pages viewed, interactions and other usage data.

We use this information to understand website performance, improve the customer experience and evaluate our marketing.

Citadel Atelier and our service providers may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, understand website usage, measure performance and support advertising or marketing activities.

These technologies may be used for purposes including:

• Essential website and checkout functionality
• Security and fraud prevention
• Analytics and performance measurement
• Remembering preferences
• Marketing attribution
• Advertising measurement and audience development

You may be able to control certain cookies through your browser settings or any consent controls made available on our website. Disabling certain technologies may affect website functionality.

We may work with advertising, analytics and social platforms to understand the effectiveness of our campaigns and help people discover Citadel Atelier.

Depending on your settings, consent choices and applicable law, these technologies may use information about interactions with our website to measure advertising, attribute purchases or provide more relevant content and advertising.

Where applicable law requires consent for these technologies, we will seek consent as required.

If you subscribe to Citadel Atelier communications, we may send you information about new collections, releases, exhibitions, editorial features, offers and other Atelier news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Unsubscribing from marketing does not prevent us from sending transactional or service communications that are necessary to manage an order, respond to a request or provide important information about your relationship with Citadel Atelier.

If Citadel Atelier offers text-message communications and you expressly choose to receive them, we may use the telephone number you provide for the purposes described when you opt in.

Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. Instructions for opting out will be provided with applicable messages.

We do not use a telephone number supplied solely for ordinary order administration as permission to send unrelated marketing text messages.

We may disclose personal information where reasonably necessary to:

• Process payments
• Produce and fulfill orders
• Deliver shipments
• Provide customer service
• Operate and secure our website
• Measure analytics and marketing performance
• Comply with applicable law or lawful legal process
• Protect against fraud, misuse or security threats
• Facilitate a legitimate business transaction involving Citadel Atelier, subject to applicable law

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, enforcement of agreements and other legitimate business or legal requirements.

Retention periods can vary depending on the nature of the information and our legal or operational obligations.

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or alteration.

No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.

Depending on where you live, applicable privacy law may provide rights concerning your personal information. These may include rights to request access, correction, deletion or a copy of certain information, or to object to or restrict certain processing.

Certain jurisdictions may also provide rights concerning targeted advertising, profiling, or the sale or sharing of personal information as those terms are specifically defined by applicable law.

To make a privacy request, contact [email protected] . We may need to verify your identity before completing certain requests.

California residents may have additional privacy rights under applicable California law. Where those laws apply to Citadel Atelier, eligible residents may submit requests concerning their personal information by contacting us at [email protected] .

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Citadel Atelier serves customers in multiple countries. As a result, information may be processed in countries other than the country in which you reside.

Where required, we and our service providers use appropriate mechanisms or safeguards for international processing and transfers of personal information.

Visitors in jurisdictions including the United Kingdom, European Economic Area, Canada and Australia may have additional rights under their local privacy laws where those laws apply.

Citadel Atelier is not directed to children, and our products and services are intended for a general adult audience.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law. If you believe a child has provided personal information to us improperly, contact us so we can review the matter.

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and Citadel Atelier is not responsible for the privacy practices of websites we do not control.

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or legal requirements.

The date shown at the bottom of this page identifies the most recent revision. Material changes may be communicated through the website or by other appropriate means where required.

Questions about this Privacy Policy or requests concerning your personal information may be directed to:

Citadel Atelier
Santa Monica, California
United States

Email: [email protected]